Refund policy

Returns and refunds

Last updated: 13 November 2026

Your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in our policies limits these rights.

Faulty, damaged, wrong or not as described

Email clientservices@nudabathingcorp.com with your order number and a clear photo of the problem. We will repair, replace or refund it, as the Australian Consumer Law requires, and we pay the return postage. Please do not send anything back until we reply, so we can give you the right address.

Missing parcels

If your parcel has not arrived after 20 business days, or tracking has stopped moving, email us with your order number. We will find it, re-send it, or refund you.

Cancelling an order

Email us straight away. If your order has not yet been sent, we cancel it and refund you in full.

Change of mind

We do not accept returns or give refunds for change of mind, including choosing the wrong size or colour. Please check the size and measurements on each product before you order. This does not affect your rights above.