Frequently Asked Questions
Are your products branded?
No. Everything we sell is plain and unbranded by design — no logos, monograms, woven crests or embroidery.
How do I know the fibre is what you say?
We name the real fibre and the real dimensions on every listing. Where a supplier's description and the actual product disagree, we correct the listing or we do not sell the item.
How should I wash and care for cotton towels and linen?
[[TO COMPLETE — give real washing temperatures and drying guidance. Do not guess; take it from the supplier's care information.]]
Where do you ship?
[[TO COMPLETE — list only the countries you actually ship to.]]
How long does delivery take?
[[TO COMPLETE]]
What does shipping cost?
[[TO COMPLETE]]
Can I track my order?
Yes. Every order receives a tracking number by email once it ships.
What is your returns policy?
[[TO COMPLETE — must match your published Refund Policy exactly. Note whether opened or laundered linens can be returned.]]
How do I contact you?
Through our contact form. We reply within [[X]] business days.